Warranty & Complaints

Complaints

If the Buyer is not satisfied with the Products of Wafflemaker.nl and / or has complaints about the (performance of the) Agreement, the Buyer is obliged to submit these complaints as soon as possible, but no later than 14 calendar days after the relevant cause that gives rise to the complaint resulted in reporting. Complaints can be reported via info@wafflemaker.nl with the subject “Complaint”.

The complaint must be sufficiently substantiated and/or explained by the Buyer if Wafflemaker.nl is to be able to process the complaint. Wafflemaker.nl will respond substantively to the complaint as soon as possible, but no later than 14 calendar days after receipt of the complaint. The parties will try to find a solution together.

Warranty

Wafflemaker.nl guarantees that the Products comply with the Agreement, the specifications stated in the offer, usability and/or reliability and the legal rules/regulations at the time of the conclusion of the Agreement. This also applies if the goods to be delivered are intended for use abroad and the Buyer has explicitly notified Wafflemaker.nl of this use at the time of entering into the Agreement.

The manufacturer of the Products offers a warranty on the Products (usually for the duration of one (1) year), next to the legal warranty. If this is the case, reference is made to the conditions of the manufacturer with regard to this manufacturer’s warranty.